FAQ
Q: How can we get sample to test quality before placing larger order?
Ans: To get a sample for quality testing before placing a larger order, you can simply contact us with your specific product requirements and quantity. We offer sample availability for most of our products, and our sales team will assist you in arranging the sample shipment. You may need to cover the sample cost and shipping charges, which can be adjusted against your future order. Once you receive and evaluate the sample, you can make an informed decision about proceeding with a larger order. Feel free to reach out to us, and we'll be happy to help you with the sampling process.
Q: What is the normal lead time?
Ans: The normal lead time for a purchase order (PO) can vary depending on the specific product, its complexity, and the production capacity. Generally, lead times can range from a 4weeks to 8 weeks. It's crucial to communicate the estimated lead time clearly to the customer when they place the order. Additionally, maintaining good communication with customers throughout the production process helps manage expectations and ensures timely delivery.
Q: What is your shipping terms?
Ans: Our shipping terms for purchase orders (PO) are typically negotiated with the customer and specified in the sales contract or agreement. Common shipping terms include:FOB (Free on Board)/CIF (Cost, Insurance, and Freight)/EXW (Ex Works)/DDP (Delivered Duty Paid)
The choice of shipping terms depends on factors such as the product's nature, the customer's location, and their preferences for handling logistics and costs. we will clarify the shipping terms with the customer before finalizing the purchase order.
Q: How do you control the quality?
Ans: We prioritize quality control throughout our production process. We have a dedicated team of experienced quality control professionals who monitor each step of manufacturing, from sourcing raw materials to final product inspection. We follow strict quality control procedures, including regular checks, testing, and audits, to ensure that our products meet industry standards and customer requirements. Our team is trained to identify and address any potential defects or deviations, ensuring consistent and reliable product quality. Additionally, we collaborate with accredited third-party laboratories for independent testing to validate our product quality. Continuous improvement initiatives are also in place based on customer feedback and market trends, enabling us to deliver superior products to our valued customers.
Q: How to proceed with the order if I have logo to print?
Ans: First, we will prepare artwork for visual confirmation, and next we will produce a real sample for your second confirmation. If sample is ok, finally we will go to mass production.
Our Core Values
Simplify
We believe that simple is good.
Aim high & deliver
We set big goals and execute.
Adapt
We adapt to succeed.
Grow & improve
We grow and improve everyday.
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vendors and team members.
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